Shipping Procedure

Guidelines for packaging items for repair:

1. Attach a note regarding any specific failure.* While we thoroughly test each product, a note can be helpful especially if the problem is intermittent.

2. Carefully package each item to prevent damage

3.  Provide a packing slip* with the following items:

• PO number*

• Contact phone in case questions arise*

• Mailing address for accounting department (if not already on file with us)

• Any Return shipment information

*Recommended, but not required

After the repair process is complete, we will return the completed products via UPS in most cases.

At the time of shipment, we will email an invoice to your accounting department and will provide an additional hard copy of the invoice on the package as well.

If we receive your package via faster shipping, i.e. next day air, we will assume you are in a hurry and return it to you using the same express shipping service air and charge an additional shipping

Fee unless instructed otherwise.

Payment is net 30 unless informed otherwise.

Overdue payments may result in future repairs being returned COD and the requirement of certified checks.